AGENCY OF THE YEAR

INTRODUCTION
This is an awards book, so it's time for some back slapping

THE WINNERS AND THE WORK

THE PROCESS
How we do it

THE JUDGES
Who they are, and what they thought of this year's crop

HALL OF FAME
A complete list of past winners

BEST MEDIA OPERATION 2003

THE WINNING MEDIA OPERATIONS

BEST MEDIA DIRECTOR
Who she is and what she thinks

THE PROCESS
How we reached the verdict